Thuneihna Inthlâkthleng: Engvanga Mizoram "Pêk Hmasak Ngai Lo" Rule thar hi mipuite tana hlawkna nasa tak nge a nih?

Aizawl-ah karent bill i hmuh a, i phu zawk a nih chuan, nangmah chauh i ni lo. Power & Electricity (P&E) Department-in Smart Billing System hman tan an tum mek avangin mi tam takin bill sang tak an dawng mek a ni.

Mahse, he "bill sang thut" phenah hian mipuite tana dikna (consumer rights) pawimawh tak mai a awm a, chu chu mipuite’n kan hriat chian a ngai hle. Department-in chiang takin a sawi chu: I bill-ah lungawi lohna i neih chuan, i complain hmain pawisa i pek hmasak a ngai lo.

"Pek Hmasak Phawt, Complain Leh Chauh" Hun A Tawp Ta

Hmanlai chuan karent bill a dik lo a nih pawhin, a zâtve emaw tal i pêk hmasak loh chuan i complain kha an ngaihsak duh lo tlangpui ṭhin a. Chu chuan mipuite tan sum leh pai lamah harsatna nasa tak a thlen ṭhin.

February 23-a Public Notice chhûak hian chu dan hlui chu a thlâk danglam ta a:

1. Mipui Rinna: Department hian system thara kan luh lai hian dik lo a awm thei tih an pawm a ni.

2. Sum leh Pai Inrenchemna: Bill dik lo vanga chhungkuate'n an pawisa neih chhun chhun an pêk vek a ngai lo a, an nitin mamawh dang an ngaihtuah thei dawn a ni.

3. Department Mawhphurhna: Department hian pawisa an hmuh hmain complaint an chinfel a ngai tawh dawn a, hei hian hna a tichak zâwk dawn a ni.

Engvanga ka bill hi sang thut nge a nih?

Bill "dik lo" leh bill "hun rei zawk huam" hi thil hrang a ni tih kan hriat a pawimawh:

• Hmanraw Thlak Lai (Transition Gap): Manual meter reading aṭanga Smart Meter-a kan inthlâk kual lai hian, i bill khan thla khat (ni 30) aia rei a huam ṭhin. Chu vanga sang ta viau pawh a ni thei.

• Vawi Khat Chauh a ni dawn: He bill sáng bîk hi he system thara kan luh dawn vawi khat chauh a ni ang. A dawt lehah chuan ni 30 chiah a huam tawh dawn a ni.

• Rate A Sang Lo: Sorkar-in karent man (rate) a tihtlàwm emaw a tihsan emaw a awm lo. I karent hman ni (days) a tam vang zâwk a ni.

I Dikna Hman Dan: Step-by-Step Guide

I bill kha han enchiang la, i hman aia tam i chawi nia i rin chuan hetiang hian i ti dawn nia:

1. Phu zawk mah la, pe nghal ringawt suh: I complain duh a nih chuan pek hmasak luih a ṭulna a awm lo. Danin a veng che.

2. SDO Office tlawh rawh: I bill kha keng la, i awmna bialtu SDO Office-ah kal rawh.

3. Complain File rawh: Bill i pek hmasak loh avanga complain an lo pawm duh lo a nih chuan, February 23, 2026-a Public Notice kha i hmuh thei ang.

4. Installment dil rawh: I bill kha a dik si a, mahse a lo tam deuh a nih chuan, installment-a pek dan i dil thei bawk.

A Tlipna

Smart Meter hian mihring tihsual (human error) a tibo dawn a, mahse a bul ṭanna hi a riruang a la nawi deuh thei. "Pek hmasak ngai lo" tia P&E Department-in thutlûkna an siam hi mipuite tana thil lawmawm tak a ni.

Hriatna hi thahrui a ni. I ṭhenawmte hnênah he thu hi hrilh ve la, tuma'n hriat loh luatah an dikna an hloh lohna'n i ṭanpui dawn nia.